1 reviews | Active since Jul 2023
Over Billing
Terrible service received from rain support!! Poor service - Poor service - Overbilling on purpose!!
1. Early may i called Rain asking for discount with 60mbps plan since i can't afford it but they never came back to me. since it was escalated to billing. 2. Mid May i contacted Rain to downgrade to Rain one for R 559 since i could not afford the R 739 anymore. The lady assisted and confirmed that i have been upgraded to Rain one of R559 and also received an email confirming upgrade and delivery of 2 Sim cards. 3. Was billed around that R739 end of May - which i understood it might be that i moved late on mid may.
To my surprised i was over billed end of June and Rain is refusing to refund me!!
I've contacted them on on Monday and they provided with ref number and confirmed they've escalated the matter to billings. till now there's no status of progress or any communication. I've been contacting them every day for follow up but the could not not assist with progress on this case. They don't bother calling back or following up.
I lost money because of your mistakes and *********** person. Rain is definitely doing nothing about this and it's really frustrating.
I do not want anything to do with this service provider.
I am taking this further to Ombudsman to assist with this matter.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
i have not received any formal communication confirming progress on processing my refund.
I'm not waiting for days to get my refund since I've been trying to resolve this issue.
i have not received any formal communication confirming progress on processing my refund.
I'm not waiting for days to get my refund since I've been trying to resolve this issue.
Since I've moved to R 559pm plan as requested, the billing is not stable and changes every month. this is not what I've signed for.
See breakdown below as per my invoices:
1. Aug - R 559
2. Sep - R 559
3. Oct - R 539
4. Nov - R 605.67
Since I've moved to R 559pm plan as requested, the billing is not stable and changes every month. this is not what I've signed for.
See breakdown below as per my invoices:
1. Aug - R 559
2. Sep - R 559
3. Oct - R 539
4. Nov - R 605.67
I did not request any speed up.
I did not request any speed up.
I do not see any communication trace confirming speed up to 100mbps.
to this time I'm struggling with connectivity but being still being billed so much.
i will need my refund please as I've only requested for 30mbps 3 months back.
I do not see any communication trace confirming speed up to 100mbps.
to this time I'm struggling with connectivity but being still being billed so much.
i will need my refund please as I've only requested for 30mbps 3 months back.
Let me know when are you planning to collect.
Thank you.
Let me know when are you planning to collect.
Thank you.
Kindly not that i am no longer using your services effective from the day i sent you a cancellation request.
I am not expecting any full debit at the end of the month but only pro-rata of what I've used till the 6th of May 2024.
Thank you.
Kindly not that i am no longer using your services effective from the day i sent you a cancellation request.
I am not expecting any full debit at the end of the month but only pro-rata of what I've used till the 6th of May 2024.
Thank you.