Over 72 hours without internet & lack of sense of urgency

Over 72 hours without internet and it doesn't seem like rain is planning to reconnect me. On Monday morning 9th of May 2022 I lost connection, I restarted the router as always and connection was never restored,

1. Logged a support ticket via the rain app and I don't know what happened there didn't get any notification or email about it.

2. Then I decided to sent a private message on Twitter with my details and issue, which I didn't get a response.

3. I called support for the first time, the lady I spoke to told me that the 5G towers are down and that I should give it an hour or two.

4. I then sent a message on Twitter publicly only then I got a response telling me that my network has been refreshed and I should restart my router my issue will be sorted. I did that and did not work, responded to the message then they went silent.

5. Called in the after on the same Monday I was still told the towers are down and that issue will be escalated to the network team and they will contact me in two to 24 hours... They haven't.

6. Called on Tuesday now 10th of May morning as my network is still down, the support agent told me that the tower in my area is down and they will let me know when it has been resolved and that I should give it "about 2 hours"

7. During the day I called every two hours and they kept telling me different stories and that it would take 72 hour for the tower to be fully restored.

8. In the early evening of I called and spoke to Nikita, she told me the same thing that the tower is down and walked me through the steps of pointing my router to a different tower, said she'll send me the full steps via email, which she didn't, then she said I would be refunded for the time I didn't have connection, honestly that's the least of my problems. I did a reset and reconfig of the router then my network was restored for less than an hour.

9. 11 May, still no internet, I called the agent I spoke to told me that the tower is down in my area and that, even though my router was rerouted to a different tower, those towers are also faulty and that, my matter has already been escalated and the network team will be in next two to 24 hours.

10. I did a reset on my router and got connected and briefly got connection then it was gone again.

11. 11 May early evening I called the lady said the same thing that the network team would be in contact within 2 to 24hrs and that she's escalating the issue.

This is a big inconvenience since I work remotely and highly dependent on this service, previously even during load shedding we'd still have connectivity however now some how their infrastructure has deteriorated, no connection when there's no power other networks have battery backup on their towers but not rain I guess. No sense of urgency from the support team as my issue open.

PROVIDING INTERNET IS THE PRIMARY SERVICE THAT WE PAY FOR & DOESN'T SEEM LIKE RAIN IS DOING A GOOD JOB IN PROVIDING IT!