LM
Lucky M

1 reviews | Active since Mar 2022

07 Jan 2025, 16:59

Over 6 months of no network connectivity

It’s been over 6 months that I have been complaining about the network coverage, I always have to go into the office(that’s very far by the way) because I do not have network coverage and I cannot keep making excuses regarding network issues. I am always told the tower behind my house has problems and technicians have been working on it for 8 months now and they will connect me to an alternative tower but this problem goes on forever and when I complain on X or right here on hello Peter I get a call or reply but it’s never resolved…why should I keep paying for the same service that I don’t enjoy 90% of the time? I stream tv online,attend school online and play games online and depend on the very same network to perform my work and it’s not getting any better and I don’t have alternatives SADLY😭 I have suffered emotionally and financially & I wish I afforded a lawyer for you guys to compensate me cause this is just too much💔

0
Replies (2)
Rain
Rain's reply07 Jan 2025, 17:20
Official
Hi Lucky,
 
Thank you for bringing your complaint to our attention, we're sorry to hear this has been your experience.

We are looking into your connection trouble, and we'll be in contact soon.

Regards,
rain.
LM
Lucky M's update07 Jan 2025, 19:57
Reviewer Update
I just want to have a stable network coverage & don’t really care about the theatrics you put in public just so I can delete my honest and lived experience…FIX MY COVERAGE!