Over 17 days without 5G rain unlimited

Good day, please note that rain is still not working. It’s been over 17 days now. The router shows that there is full 5G with the green light. I did all he troubleshooting, moved my router around, refreshed the router but still, my 5G unlimited is non existent. There is no consistency, I can’t stream, I can’t even view a what’s app status