TM
Tshepo M

1 reviews | Active since Oct 2021

16 Feb 2023, 19:39

Outdoor router is not connecting to nearby towers and 5G tower is down

Good Day

Kindly note the network is offline and it was online for two days only.

I am currently using outdoor router and there's no connections to nearby towers. I hope I am credited for the 8 days as well.

Tshepo Malekutu

Warm regards

0
Replies (4)
Rain
Rain's reply16 Feb 2023, 19:47
Official
Hi Tshepo.

We're really sorry your rain experience hasn't been as good as you expected. 
 
We're going to get on this asap. 
 
Thank you. 
rain.
TM
Tshepo M's update17 Feb 2023, 10:17
Reviewer Update
Your outdoor router is on top the house outside and it is connected to 4G but the signal is very bad. It's just one bar. I can't even browse or sent any emails.

Please ask your network team to connect via any desk team to sort out please
TM
Tshepo M's update18 Feb 2023, 12:46
Reviewer Update
Good Day

The 4G network is very bad. You can browse a thing.

Is there any updates regarding 5G tower? It's been three days plus the previous 8 days that I must be credited.

I am even using my own telkom. I tried to negative it on the interface to make network stable but it's not working properly
TM
Tshepo M's update20 Feb 2023, 13:52
Reviewer Update
Good Day

5G Tower is offline again!!!

4G tower is offline as well. Outdoor router says no service.

Tshepo Malekutu

Warm regards