NM
Nicholas M
1 reviews | Active since Apr 2025
19 Nov 2025, 20:16
Outdoor 5G cpe replacement
Rain queenswood they said that my device is outdated that is why I'm getting slow speed... Today I was supposed to receive an outdoor 5G cpe instead I received a sim card only.... Guys I've logged a complaint with Icasa regarding this and I want a full refund.... I can't be paying for full speed and be getting 8mbps never because you are refusing to change this outdated device
Helpful (0)
Replies (19)0
Replies (19)
Rain's replyOfficial
20 Nov 2025, 12:35Hi Nicholas
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Rain's reply20 Nov 2025, 12:35
Official
Hi Nicholas
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
NM
Nicholas M's updateReviewer Update
20 Nov 2025, 12:46That is incorrect information you guys are issuing outdoor 5G devices my sister's router was having same problem and she received an outdoor device last month... Even rain queenswood confirmed it yesterday
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Nicholas M's update20 Nov 2025, 12:46
Reviewer Update
That is incorrect information you guys are issuing outdoor 5G devices my sister's router was having same problem and she received an outdoor device last month... Even rain queenswood confirmed it yesterday
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Nicholas M's updateReviewer Update
20 Nov 2025, 12:46I have proof of everything I'm saying and I've sent it to icasa
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Nicholas M's update20 Nov 2025, 12:46
Reviewer Update
I have proof of everything I'm saying and I've sent it to icasa
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Nicholas M's updateReviewer Update
20 Nov 2025, 19:57It's either we do it the easiest way or you guys will install it via the court order. I need a positive response before 11am tomorrow. And also note I once had the 101 router it was not working on my location I had to cancel because of signal issues. You replace outdoor with outdoor I've been using this router for 5years without any issues
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Nicholas M's update20 Nov 2025, 19:57
Reviewer Update
It's either we do it the easiest way or you guys will install it via the court order. I need a positive response before 11am tomorrow. And also note I once had the 101 router it was not working on my location I had to cancel because of signal issues. You replace outdoor with outdoor I've been using this router for 5years without any issues
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Nicholas M's updateReviewer Update
20 Nov 2025, 19:59I still have the 101 with me you guys need to come and collect this thing
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Nicholas M's update20 Nov 2025, 19:59
Reviewer Update
I still have the 101 with me you guys need to come and collect this thing
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Nicholas M's updateReviewer Update
21 Nov 2025, 10:01Damaged
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Nicholas M's update21 Nov 2025, 10:01
Reviewer Update
Damaged
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Nicholas M's updateReviewer Update
21 Nov 2025, 10:04And I never said that I want 101 router... How can I want 101 knowing exactly that it doesn't work at my place? Replace my outdoor router with another outdoor router and stop acting like bitter ex girlfriend
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Nicholas M's update21 Nov 2025, 10:04
Reviewer Update
And I never said that I want 101 router... How can I want 101 knowing exactly that it doesn't work at my place? Replace my outdoor router with another outdoor router and stop acting like bitter ex girlfriend
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Nicholas M's updateReviewer Update
21 Nov 2025, 10:06I'll be expecting a call regarding the replacement ***
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Nicholas M's update21 Nov 2025, 10:06
Reviewer Update
I'll be expecting a call regarding the replacement ***
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Nicholas M's updateReviewer Update
21 Nov 2025, 18:22No problem as long as it's outdoor router 😉.... By the way rain is a good company the only flop is customer service 😞....
Improve and listen to our concerns
Improve and listen to our concerns
NM
Nicholas M's update21 Nov 2025, 18:22
Reviewer Update
No problem as long as it's outdoor router 😉.... By the way rain is a good company the only flop is customer service 😞....
Improve and listen to our concerns
Improve and listen to our concerns
NM
Nicholas M's updateReviewer Update
24 Nov 2025, 12:46Okay 👍 thanks again for your help
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Nicholas M's update24 Nov 2025, 12:46
Reviewer Update
Okay 👍 thanks again for your help
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Nicholas M's updateReviewer Update
25 Nov 2025, 15:29Guys I didn't get an outdoor device where I'm I going to put the sim on the 101 that is sent to me. I explained very simple that the 101 router is not working on my location but it's fine Icasa has responded and it will be followed by a court order
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Nicholas M's update25 Nov 2025, 15:29
Reviewer Update
Guys I didn't get an outdoor device where I'm I going to put the sim on the 101 that is sent to me. I explained very simple that the 101 router is not working on my location but it's fine Icasa has responded and it will be followed by a court order
NM
Nicholas M's updateReviewer Update
26 Nov 2025, 12:20When will the delivery of the outdoor router take place?
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Nicholas M's update26 Nov 2025, 12:20
Reviewer Update
When will the delivery of the outdoor router take place?
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Nicholas M's updateReviewer Update
26 Nov 2025, 16:44National consumer commission and Icasa will deal with it I'm done with these ****
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Nicholas M's update26 Nov 2025, 16:44
Reviewer Update
National consumer commission and Icasa will deal with it I'm done with these ****
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Nicholas M's updateReviewer Update
27 Nov 2025, 11:37Zamokuhle T I'm still waiting for your call budha what's the hold up...?
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Nicholas M's update27 Nov 2025, 11:37
Reviewer Update
Zamokuhle T I'm still waiting for your call budha what's the hold up...?
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Nicholas M's updateReviewer Update
27 Nov 2025, 19:17Please note that I laid another complaint with ispa regarding the speed.... You guys thought I wouldn't notice that 5g uploaded is capped to 3mbps... Isn't it supposed to be full speed?
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Nicholas M's update27 Nov 2025, 19:17
Reviewer Update
Please note that I laid another complaint with ispa regarding the speed.... You guys thought I wouldn't notice that 5g uploaded is capped to 3mbps... Isn't it supposed to be full speed?
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Nicholas M's updateReviewer Update
27 Nov 2025, 19:20You guys have fiddled with the nat settings on my device and capped the upload.... The full speed I'm paying for is useless when I have lower upload speed
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Nicholas M's update27 Nov 2025, 19:20
Reviewer Update
You guys have fiddled with the nat settings on my device and capped the upload.... The full speed I'm paying for is useless when I have lower upload speed
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Nicholas M's updateReviewer Update
28 Nov 2025, 12:12Okay 👍
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Nicholas M's update28 Nov 2025, 12:12
Reviewer Update
Okay 👍
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Nicholas M's updateReviewer Update
01 Dec 2025, 14:54I received the new outdoor 5G router but I'm still struggling with slow speeds even with the the 101 it was the same thing..... Since you guys are failing please credit me from the 9th November until today
NM
Nicholas M's update01 Dec 2025, 14:54
Reviewer Update
I received the new outdoor 5G router but I'm still struggling with slow speeds even with the the 101 it was the same thing..... Since you guys are failing please credit me from the 9th November until today
NM
Nicholas M's updateReviewer Update
08 Dec 2025, 10:06I received a call yesterday regarding the issue I've been monitoring the speed and it is not stable I have screenshots and It's still getting lower speed less than 30mbps. I need an email where I can send the proof, and my router is connected to a tower 100%... I'm puzzled why I'm getting slow speeds
NM
Nicholas M's update08 Dec 2025, 10:06
Reviewer Update
I received a call yesterday regarding the issue I've been monitoring the speed and it is not stable I have screenshots and It's still getting lower speed less than 30mbps. I need an email where I can send the proof, and my router is connected to a tower 100%... I'm puzzled why I'm getting slow speeds