Order update rude female sales agent

I placed a order on the 20th for a loop I was told it it would be delivered with rains own services the I was told it would be delivered with ccd so I called ccd and was told they have no packages for me so now I am generally confused and what happening I also didn't like.how the female sales agent talked too me today when I called in to ask about the status of my order she didn't have a nice attitude at all and this has left me extremely disappointed as I've always gotten good service from rain all I wanted to know is who is delivering my loop Order that i placed on the 20th and when will it be delivered I didn't need such attitude from your female sales agent