Oops it was an accent but we can't help

I've been with Rain for just over a year now.

I recently moved home and during the move the movers who are family giving us a helping hand damaged (by accident off course, well I would hope so) a few iof my belongs which sadly included my Wi-Fi router.

That didn't worry me much because according to my knowledge a router will be replaced due to accidental damages.

Well to my surprise I guess not! I called the call center today 13th May 2024 to report the incident and request a replacement router as a paying customer which I was then told I had to pay R4000 for a replacement router which is ridiculous.

I've been using the router which is an absolute nightmare as it keeps losing network and switching from 5G to 2G and connection is very poor within the house.

Even after explaining all of this I was still refused a replacement router.

While I guess it's time to find a new service provider so sad by the service I received.