Only thing worse than their internet is their customer service

I've submitted 2 tickets via their online support channel, seeing that none of their other support channels are active. Waited almost a week for a response on the first one, but when I mentioned I wanted to cancel my product (in the second ticket) I got a response within 5 minutes. Both responses asked me to try a few thing, which I did and I sent back the findings, with no response. I received n message just before midnight saying my issue was being transferred to the tech team. It's been two weeks and our issue is still not resolved.