RH
Raymond H

1 reviews | Active since Nov 2022

29 Nov 2022, 16:31

Only in it for your time and money

So i always had a good relation to rain about 2 years ago but sadly in the month of july i had to cancel the acount as i have moved to durban at the time hd no coverage. So i called and canceld. And thatvwas that so i called resentlu seeing they have 5g in durban so i look into getting another pakage so this is the secont time im going to them. Turns out that i had a hareers of 500 rand to pay when i asked them why they said its becuase its billed month to month. But me being a good customer i told them that its not right that i pay for a months seeing that i had no coverage to use how can i still pay a months usage. But i arranged that on the 1st of my next debit order i will pay it aswell as the pakage i was currently having and i was fine with it.. SO 2 DAYS befor the first they cut my network. I do alot of important work online cutting my network like that with no warning or call is not very beneficial to my work. I called them asking why do i not have any network and the reply with that my account is in hareers and will not be switched on untill i pay. This is 2 days before said scheduald date the 1st. So now im paying 500 to get my wifi up and then on the first i have to cough up more i cant afford to have 2 days no network becuase they cant wait 2 days longer for there money . they had lost all my respect i donnot appreciate what they did to me at all.

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Replies (2)
Rain
Rain's reply29 Nov 2022, 16:48
Official
Hi Raymond 
 
We're really sorry your rain experience hasn't been as good as you expected.
  
We're going to get on this asap.
  
Thank you,
rain 
Rain
Rain's reply29 Nov 2022, 16:52
Official
Please note that i have passed a credit on your profile, there is no due amount.