LZ
Lolo Z
1 reviews | Active since Apr 2025
25 Apr 2025, 09:51
Ongoing poor network connection
I am extremely disappointed with the poor and pathetic service I have received. I have been contacting your support team for the past five days regarding a consistently slow internet connection, yet the issue remains unresolved.
As someone who works from home, this has severely impacted my ability to complete tasks on time. I am unable to attend meetings on Microsoft Teams, and both the SIM cards and router from your service have no network at all.
I expect this issue to be resolved immediately, and I urge you to treat this matter with the urgency it deserves. I have also been losing calls because of the network with rain
Helpful (0)
Replies (2)0
Replies (2)
Rain's replyOfficial
25 Apr 2025, 10:21Hi Lolo,
Thank you for bringing your network complaint to our attention.
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your network complaint to our attention.
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Best regards,
Rain's reply25 Apr 2025, 10:21
Official
Hi Lolo,
Thank you for bringing your network complaint to our attention.
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your network complaint to our attention.
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Best regards,
Rain's replyOfficial
25 Apr 2025, 14:43Hi Lolo,
We tried contacting you telephonically, but could not get in touch to assist.
We're here to help, and we do apologise for the delay. Upon further investigation, we noticed that you are connected to a faraway tower, which may be affecting your connection.
We have refreshed the connection. Kindly move your device closer to the direction facing the corner of Masizane Primary School.
Place the device on a high-up platform or on a windowsill, and unplug the device for 15 minutes (the device will disconnect from the current site & search for a closer optimal site at this time).
Reboot your device, and check for a connection. Run a speed test via the provided website: https://speed.rain.co.za/ once you have completed the process.
Regards,
rain.
We tried contacting you telephonically, but could not get in touch to assist.
We're here to help, and we do apologise for the delay. Upon further investigation, we noticed that you are connected to a faraway tower, which may be affecting your connection.
We have refreshed the connection. Kindly move your device closer to the direction facing the corner of Masizane Primary School.
Place the device on a high-up platform or on a windowsill, and unplug the device for 15 minutes (the device will disconnect from the current site & search for a closer optimal site at this time).
Reboot your device, and check for a connection. Run a speed test via the provided website: https://speed.rain.co.za/ once you have completed the process.
Regards,
rain.
Best regards,
Rain's reply25 Apr 2025, 14:43
Official
Hi Lolo,
We tried contacting you telephonically, but could not get in touch to assist.
We're here to help, and we do apologise for the delay. Upon further investigation, we noticed that you are connected to a faraway tower, which may be affecting your connection.
We have refreshed the connection. Kindly move your device closer to the direction facing the corner of Masizane Primary School.
Place the device on a high-up platform or on a windowsill, and unplug the device for 15 minutes (the device will disconnect from the current site & search for a closer optimal site at this time).
Reboot your device, and check for a connection. Run a speed test via the provided website: https://speed.rain.co.za/ once you have completed the process.
Regards,
rain.
We tried contacting you telephonically, but could not get in touch to assist.
We're here to help, and we do apologise for the delay. Upon further investigation, we noticed that you are connected to a faraway tower, which may be affecting your connection.
We have refreshed the connection. Kindly move your device closer to the direction facing the corner of Masizane Primary School.
Place the device on a high-up platform or on a windowsill, and unplug the device for 15 minutes (the device will disconnect from the current site & search for a closer optimal site at this time).
Reboot your device, and check for a connection. Run a speed test via the provided website: https://speed.rain.co.za/ once you have completed the process.
Regards,
rain.
Best regards,