Ongoing Network Failures in Springs and poor service I'm general

I am extremely disappointed and frustrated with the level of service I continue to receive from Rain. I have been a loyal client for years, yet the network issues in Springs remain unresolved despite countless complaints and ongoing disruptions. The network hardly ever works properly, and at this point I genuinely do not understand what I am paying for every month. What makes this even more frustrating is that instead of receiving real assistance or permanent solutions, the only consistent communication I receive from Rain is payment reminders. As a long-standing customer, I have been patient for far too long and rarely complain publicly, but enough is enough. Customers deserve reliable service, transparency, and effective support — not endless excuses and unresolved technical issues that persist for years. The ongoing network problems in Springs are unacceptable and it is honestly exhausting having to deal with the same issue repeatedly without any meaningful intervention. Rain seriously needs to improve both its network reliability and customer service because loyal customers are being ignored and taken for granted.