Ongoing Issues with Rain Service – Unfulfilled Promises

I’m reaching out to share my disappointing experience with Rain and the unfulfilled promises they’ve made to resolve the issues in my area.

Approximately three weeks ago, I was contacted by a Rain representative who assured me that the poor signal issues in my area would be addressed. They promised:

A discount on my account as compensation for the unreliable service. An agent would visit my home to resolve the signal problems. Despite their polite and convincing assurances, I have yet to see either the promised discount or the agent. It has been over three weeks since this conversation, and no further communication or action has been taken on their part.

As a loyal customer, I expected better follow-through from Rain. I am extremely frustrated by the lack of accountability and the unmet promises, especially since I continue to face the same service issues without any resolution.

I urge Rain to honor their commitments and provide a clear update on:

When the promised discount will be app****. When the agent will visit to address the signal issue. I hope Rain takes this feedback seriously and works to improve their service delivery and communication with customers.

Otherwise i will have to go somewhere else

Regards Brian Harper