Ongoing Harassment After Account Cancellation – Ticket #***8

Dear Rain Support Team,

I am writing to formally raise a complaint regarding the ongoing harassment I’ve been experiencing after canceling my account.

On 1 August 2025, I contacted Rain to cancel my account. Initially, I had difficulty completing the cancellation, but I was later assisted via WhatsApp by Leila, who informed me that I needed to make a final payment before the cancellation could be processed. I made this payment on 4 August 2025, and was provided with ticket number ***8 confirming that my account had been canceled.

Despite this confirmation, I have since received numerous phone calls demanding further payment. I have repeatedly explained that my account was canceled and the final payment was already made, but the calls have continued.

This ongoing contact is causing unnecessary frustration and amounts to harassment, as I have fulfilled my obligations and closed my account correctly.

I request that Rain:

Immediately cease all collection calls or messages regarding this account.

Confirm in writing that my account has been canceled and that no further payments are due.

Remove any incorrect billing or collection records related to this matter.