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AR
Alan R

1 reviews | Active since Oct 2023

10 Oct 2023, 12:00

Ongoing connectivity issues

Hello again, I am yet to have my access issues resolved

1st problem - I requested a SIM swap for my ***, but this has not happened ticket #***6

rain and other people have tried to call me. Not received some calls on ***. This is intermittent, I get the SMS messages, but confirm that I was not on the phone at the time

0
Replies (6)
Rain
Rain's reply10 Oct 2023, 15:54
Official
Hi Alan,

We're really sorry your rain experience hasn't been as good as you expected.

We're going to get on this ASAP.

Thank you.

rain.

Best regards,

Rain
Rain's reply10 Oct 2023, 15:57
Official
Hi Alan,

Kindly note that we tried calling you, however, we were not able to reach you.

Please provide us with an alternative contact number or a convenient time to call.

Best regards,

AR
Alan R's update10 Oct 2023, 15:59
Reviewer Update
I note that you attempted to call me, but I received the SMS not the call
AR
Alan R's update11 Oct 2023, 11:10
Reviewer Update
I am very angry because my issues are not being resolved. 10 tickets raised

I have called your help centre on SEVERAL occasions. They ask to put me through to voice support, but a have waited on the line for over an hour. The phone I use for these calls are for outbound calls only (Switch Telecom)

Please note I am unable to receive calls on my *** number. I get the SMS, but can't call you back (this issue is intermittent)

I DO NOT HAVE AN ALTERNATIVE NUMBER ON WHICH YOU CAN CALL ME.
Can you give me another number to call?
AR
Alan R's update11 Oct 2023, 15:32
Reviewer Update
My many calls for help are not gaining traction.....
Rain
Rain's reply14 Oct 2023, 14:22
Official
Hi 

Please note that we have processed your sim swap for *** please note that delivery takes 3 to 5 working days and your order number is ***

Thank you
rain

Best regards,