PS
Peliswa S
1 reviews | Active since Feb 2026
23 Feb 2026, 08:48
Ongoing Billing After Service Cancellation
I am extremely disappointed with the service and how my account has been handled.
I relocated to a different province, and unfortunately the network coverage in that area was very poor. Due to the bad connectivity, the service was not usable. I then contacted your consultant and clearly communicated my decision to cancel the service. After that, I moved to another service provider that could offer better coverage in my new area.
Since cancelling, the WiFi has been switched off and I have not been using the service at all.
To my surprise, I am still being billed every month. I do not understand how I can be charged for a service that I cancelled and no longer use. This is both frustrating and unfair.
Helpful (0)
Replies (7)0
Replies (7)
Rain's replyOfficial
23 Feb 2026, 09:24Hi Peliswa S,
Thank you for bringing this to our attention.
We're looking into your cancellation query; we will be in touch to further assist.
Regards,
rain.
Thank you for bringing this to our attention.
We're looking into your cancellation query; we will be in touch to further assist.
Regards,
rain.
Rain's reply23 Feb 2026, 09:24
Official
Hi Peliswa S,
Thank you for bringing this to our attention.
We're looking into your cancellation query; we will be in touch to further assist.
Regards,
rain.
Thank you for bringing this to our attention.
We're looking into your cancellation query; we will be in touch to further assist.
Regards,
rain.
PS
Peliswa S's updateReviewer Update
09 Mar 2026, 13:56I had rebooted
PS
Peliswa S's update09 Mar 2026, 13:56
Reviewer Update
I had rebooted
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Peliswa S's updateReviewer Update
02 Apr 2026, 21:12Hi Rain, please resolve the billing issue with my account. 4g simcard was requested to be canceled. It was scheduled to be canceled at the end of march 1st april but its still active. Please cancel it as i will not be able to pay it due to negligence of your employees
PS
Peliswa S's update02 Apr 2026, 21:12
Reviewer Update
Hi Rain, please resolve the billing issue with my account. 4g simcard was requested to be canceled. It was scheduled to be canceled at the end of march 1st april but its still active. Please cancel it as i will not be able to pay it due to negligence of your employees
PS
Peliswa S's updateReviewer Update
02 Apr 2026, 21:14I have been having billling issues with your companu and your agents are not helping. I. Am writing this on the second of April because i want it to be resolved now before its too late as i will not be able to pay R1200 for 2 simcard in 1 house. Please resolve this ASAP.
PS
Peliswa S's update02 Apr 2026, 21:14
Reviewer Update
I have been having billling issues with your companu and your agents are not helping. I. Am writing this on the second of April because i want it to be resolved now before its too late as i will not be able to pay R1200 for 2 simcard in 1 house. Please resolve this ASAP.
PS
Peliswa S's updateReviewer Update
02 Apr 2026, 21:18I have evidence of the conversations
Peliswa Thelma, your rainone Home service, which includes up to 30 Mbps and two 4G mobile phone lines, is eligible for cancellation. The cancellation will be scheduled for April 1, 2026, at the end of your billing cycle, and you will have full access until then. You will need to return your device; a courier will contact you, or you can drop it off at any rain store. You have no outstanding balance as you've already paid for this month upfront. Would you like to proceed with scheduling the cancellation? This was asked by Leila
Peliswa Thelma, your rainone Home service, which includes up to 30 Mbps and two 4G mobile phone lines, is eligible for cancellation. The cancellation will be scheduled for April 1, 2026, at the end of your billing cycle, and you will have full access until then. You will need to return your device; a courier will contact you, or you can drop it off at any rain store. You have no outstanding balance as you've already paid for this month upfront. Would you like to proceed with scheduling the cancellation? This was asked by Leila
PS
Peliswa S's update02 Apr 2026, 21:18
Reviewer Update
I have evidence of the conversations
Peliswa Thelma, your rainone Home service, which includes up to 30 Mbps and two 4G mobile phone lines, is eligible for cancellation. The cancellation will be scheduled for April 1, 2026, at the end of your billing cycle, and you will have full access until then. You will need to return your device; a courier will contact you, or you can drop it off at any rain store. You have no outstanding balance as you've already paid for this month upfront. Would you like to proceed with scheduling the cancellation? This was asked by Leila
Peliswa Thelma, your rainone Home service, which includes up to 30 Mbps and two 4G mobile phone lines, is eligible for cancellation. The cancellation will be scheduled for April 1, 2026, at the end of your billing cycle, and you will have full access until then. You will need to return your device; a courier will contact you, or you can drop it off at any rain store. You have no outstanding balance as you've already paid for this month upfront. Would you like to proceed with scheduling the cancellation? This was asked by Leila
PS
Peliswa S's updateReviewer Update
17 May 2026, 19:435 days full with my jnlimited router not working
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Peliswa S's update17 May 2026, 19:43
Reviewer Update
5 days full with my jnlimited router not working
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Peliswa S's updateReviewer Update
17 May 2026, 19:43Unlimited
PS
Peliswa S's update17 May 2026, 19:43
Reviewer Update
Unlimited