Ongoing Billing after Cancellation-terrible customer service from Rain

Review: I upgraded my Rain month-to-month LTE contract to their LTE 101 service after seeing their promotion, thinking it would improve my connection. Unfortunately, it was worse than before.

I requested cancellation of my Rain 101 contract in June 2025, and they sent a courier to collect the LTE device — I have signed proof of return. Despite this, Rain continued to bill me, and now claim I owe R1800 for a service I am no longer using and officially cancelled.

I had also previously been billed for two contracts at the same time after the upgrade, even though Rain collected the first device — which only got resolved months later.

Their service has been unreliable, and now their billing is too. Reaching support is a nightmare, and even though I’ve done everything by the book, my account is still showing active and in arrears.

This has gone beyond bad service — it’s now affecting my credit score, and I’ve had to initiate a dispute with the credit bureaus.

Rain must cancel the account, reverse the R1800, and confirm that no negative credit listing has been made. Be careful before signing up.