One rotten potato spoils the whole bag

If only their customer care department or after sales team was as quick and they are debiting money from our accounts they would get nothing but praises. But Rain's customer care dep does not deserve any praise/compliments or the jobs they hold. If nothing is done and quickly so Rain will lose clients that could have been loyal to them and stayed long term. I regret the service I got from them especially because they may possibly be the best option as far as internet service providers are concerned. My advice to you would be fire the whole lot and hire a new group that will be dedicated to providing the best customer experience to people responsible for making sure they get a salary every month.