Once again rain is incompatent

The worse customer service and ZERO support for their clients.

********* behavior, agents have no respect or correct telephone Etiquette with clients

I had 5g services with you guys for 2-3 days. You wanted to charge me a full month after not even having the service for a week

And on top of it their 5g service is so **** that I needed to Hotspot from my 4g device which works BETTER

I called and called and called and called to have this service cancelled. Your **** chat bot promised me a call back from retentions over 3 or 4 occasions. You Ai bot doesn't even work!!! Or your team is so negligent that not one call Recieved.

I needed to chase you guys!!!

I called again and again on the 11th of June, as I'm recieving daily calls from rain but when I answer the agents are on MUTE and the minute I greet they drop the line.

Call avoidance / negligence!!!

I have a cancelation reference number. No one this call told me I needed to make a FULL MONTH'S PAYMENT for 3 day service. Are you insane. Again negligence and failure to set correct expectations with your customers.

I'm not paying you for a months service. no one is using it. Your router is packed away put in the same box.

So 1. I will only pay for the 3 days of service nothing more

2. Cancel the account like I've been requesting. I even have a reference number!

3. Fetch your **** router done

If I get another stupid phone call.

Ombusdman will hear about this!

Customers stay away from rain they are charging clients fiber prices. I'm now with web africa and I'm paying under 400 a month and it's an AMAZING SERVICE