Item: Rain
Rating: 1
Author: Anzel G

Rain's replyOfficial

01 Apr 2025, 18:10

Hi Anzel,

Thank you for bringing your connection complaint our attention, we are sorry that your experience was not as expected.

Our team is looking into the matter, and we'll be in touch soon.

Regards,
Rain

Rain's reply01 Apr 2025, 18:10

Official

Hi Anzel,

Thank you for bringing your connection complaint our attention, we are sorry that your experience was not as expected.

Our team is looking into the matter, and we'll be in touch soon.

Regards,
Rain

AG

Anzel G's updateReviewer Update

01 Apr 2025, 18:32

Hi Rain,

What do you advise I do in the meantime? Still paying for a service I cannot use? Don't think thats fair.

I have reported it multiple times before, that once my router falls back to 4g I cannot use it at all. Yet my phone thats running on 4g has no issues.

AG

Anzel G's update01 Apr 2025, 18:32

Reviewer Update

Hi Rain,

What do you advise I do in the meantime? Still paying for a service I cannot use? Don't think thats fair.

I have reported it multiple times before, that once my router falls back to 4g I cannot use it at all. Yet my phone thats running on 4g has no issues.

AG

Anzel G's updateReviewer Update

02 Apr 2025, 05:50

Good day Rain,

Please can you give me an ETR of when the tower will be resorted?
Please also let me know how credit will be paased, as I mentioned I cannot use your services at this current stage.

Regards.

AG

Anzel G's update02 Apr 2025, 05:50

Reviewer Update

Good day Rain,

Please can you give me an ETR of when the tower will be resorted?
Please also let me know how credit will be paased, as I mentioned I cannot use your services at this current stage.

Regards.

Once again..