On Tuesday 02 July, got a call saying because im a loyal client i was being upgraded to Rain one with no extra cost, which i agreed because there is no extra charge, so today i followed it up so i can have that in writing i called teh call centre was told

On Tuesday 02 July, got a call saying because im a loyal client i was being upgraded to Rain one with no extra cost, which i agreed because there is no extra charge, so today i followed it up so i can have that in writing i called teh call centre was told i will be paying about R500 which i advised teh consultant that i did not agree to that R500 payment as im already struggling to pay my accounts, if they had said i will pay extra there was no where i would have agreed because im trying to cut down my costs, then this agent told me she has asked teh manager Jolene to call me back in 30mins, its more than an hour now. they said they cant reverse the transaction which i then said they must keep my 4g that i was paying R285 monthly because i wont manage to pay extra, i was ****med, information was not disclosed to me to make an infrmed decision.