On the June 30th a s...

On the June 30th a sim swap request was made and confirmed but no delivery was made Ref *** I then logged a follow up call Ref number *** And was informed that my sim will be delivered within 3-5 working days When the stipulated tine passed i contacted Rain via email the response i received was that they couldn't get hold if me This morning i was kept on hold for 20minutes waiting to speak to a consultant I took a screenshot of the call time