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Chelene C
1 reviews | Active since Sept 2024
12 May 2025, 13:45
On the 8th of May, I requested to upgrade my line from 60mbps to 100mbps
On the 8th of May, I requested to upgrade my line from 60mbps to 100mbps. I was advised that this might take up to 24 hours to be activated. They immediately took a prorata payment for the upgrade. However, today is the 12 of May, and after following up 4 times, I have had NO feedback, and my line is still on 60mbps! If only the service was as fast as the payment they took!
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Rain's replyOfficial
12 May 2025, 14:58Hi Chelene,
Thank you for bringing your speed-up query to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your speed-up query to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Rain's reply12 May 2025, 14:58
Official
Hi Chelene,
Thank you for bringing your speed-up query to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your speed-up query to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.