On multiple occasions I wanted to cancel the service due to unstable network or internet down time, but I rather called, when I called they suggested I upgrade to a new router with faster internet speeds, which I did

On multiple occasions I wanted to cancel the service due to unstable network or internet down time, but I rather called, when I called they suggested I upgrade to a new router with faster internet speeds, which I did. They then said they will arrange with the Queenswood branch and send confirmation mail that I can collect the Router, I drove all the way from Centurion and when I got there they asked me to provide a green ID book which I don't have on me because I was not informed that I should bring this documentation with me. The guy at the counter did not even try and resolve the issue clearly seeing that I was highly upset about the service I received from them. Truly not happy with the service, would not reccomend them to anyone