DG
Dineo G
1 reviews | Active since Jul 2011
10 Aug 2022, 21:04
Offline than online again
The 5G is offline again.
No explanation, no communication and no responses to any of the emails.
If rain can't provide for the service we pay for, then they should discontinue the product and compensate the clients.
5G constantly offline, becoming very useless.
Paying for more offline than online.
This is honestly ridiculous
This is the worst ever, no communication, no prior warning worst than load shedding. A refund or pro-rated amount should be given for all the offline times
Helpful (0)
Replies (4)0
Replies (4)
Rain's replyOfficial
11 Aug 2022, 08:01Hi Dineo.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain.
Rain's reply11 Aug 2022, 08:01
Official
Hi Dineo.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain.
DG
Dineo G's updateReviewer Update
11 Aug 2022, 10:23This was from yesterday around 4pm.
The problem is it is always offline.
No one response to the emails logged.
No prior warning.
No communication to the clients.
Please send me an invoice with the down time as this is not the first. Please go check all the logs I have sent. I need to see the pro-rated amount for the downtime.
I am waiting feedback
The problem is it is always offline.
No one response to the emails logged.
No prior warning.
No communication to the clients.
Please send me an invoice with the down time as this is not the first. Please go check all the logs I have sent. I need to see the pro-rated amount for the downtime.
I am waiting feedback
DG
Dineo G's update11 Aug 2022, 10:23
Reviewer Update
This was from yesterday around 4pm.
The problem is it is always offline.
No one response to the emails logged.
No prior warning.
No communication to the clients.
Please send me an invoice with the down time as this is not the first. Please go check all the logs I have sent. I need to see the pro-rated amount for the downtime.
I am waiting feedback
The problem is it is always offline.
No one response to the emails logged.
No prior warning.
No communication to the clients.
Please send me an invoice with the down time as this is not the first. Please go check all the logs I have sent. I need to see the pro-rated amount for the downtime.
I am waiting feedback
DG
Dineo G's updateReviewer Update
12 Sept 2022, 16:26I have been changed in full, no pro-rata. I have called the call centre and waiting for feedback.
I need to be refunded for all the time the 5G has been down. I even called today it was offline again.
I need to be refunded for all the time the 5G has been down. I even called today it was offline again.
DG
Dineo G's update12 Sept 2022, 16:26
Reviewer Update
I have been changed in full, no pro-rata. I have called the call centre and waiting for feedback.
I need to be refunded for all the time the 5G has been down. I even called today it was offline again.
I need to be refunded for all the time the 5G has been down. I even called today it was offline again.
DG
Dineo G's updateReviewer Update
12 Sept 2022, 16:40Please advise how much as I was charged in full
DG
Dineo G's update12 Sept 2022, 16:40
Reviewer Update
Please advise how much as I was charged in full