MS
Mandy S
1 reviews | Active since Feb 2022
02 Apr 2025, 16:28
**** of a network provider
If the was 0 stars I would definitely give it to them because they DESERVE it.
In February I accidentally updated my paydate. Make no mistake, this was after I had paid for my account. So the app started giving me issues and they said I needed to pay R50 to have it revert to the original date. I did that. The following month, the debit went through. And just three days later I receive an sms saying my account is overdue.
I called them. Sent the proofs of payments. They promised to get back to me in 1 hour or two while they investigated.
I work from home and just like that my internet was disconnected. No communication still. I call they dont pick up.
Neverr use their services!
Helpful (0)
Replies (5)0
Replies (5)
Rain's replyOfficial
02 Apr 2025, 16:40Hi Mandy,
Thank you for bringing your billing query to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your billing query to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Rain's reply02 Apr 2025, 16:40
Official
Hi Mandy,
Thank you for bringing your billing query to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your billing query to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
MS
Mandy S's updateReviewer Update
02 Apr 2025, 17:07There is no overdue amount. The consultant confirmed there was an error on the app. It did not pick up on the debit you guys made from my account on the 28th of March!!!!! I sent the proof of payment for FEBRUARY AND MARCHHHHHH.
MS
Mandy S's update02 Apr 2025, 17:07
Reviewer Update
There is no overdue amount. The consultant confirmed there was an error on the app. It did not pick up on the debit you guys made from my account on the 28th of March!!!!! I sent the proof of payment for FEBRUARY AND MARCHHHHHH.
MS
Mandy S's updateReviewer Update
02 Apr 2025, 17:11Last month, I accidentally updated my payment date from the 25th to the 1st, but quickly reverted it to the original date. Although I had already made a payment of R795 on February 25th, due to this error, I was required to pay an additional R50 to ensure the app reflected that my account was current and to restore my original payment schedule which is on the 25th.On March 28th (not even on the 25th), R745 was debited from my account, yet the app still incorrectly shows an outstanding balance.
Summary of payments made:
You can see clearly on my statement from the bank that yiu debited money from my account on the 28th of March.
Summary of payments made:
- February: R795
- March: R50 + R745 = R795
You can see clearly on my statement from the bank that yiu debited money from my account on the 28th of March.
MS
Mandy S's update02 Apr 2025, 17:11
Reviewer Update
Last month, I accidentally updated my payment date from the 25th to the 1st, but quickly reverted it to the original date. Although I had already made a payment of R795 on February 25th, due to this error, I was required to pay an additional R50 to ensure the app reflected that my account was current and to restore my original payment schedule which is on the 25th.On March 28th (not even on the 25th), R745 was debited from my account, yet the app still incorrectly shows an outstanding balance.
Summary of payments made:
You can see clearly on my statement from the bank that yiu debited money from my account on the 28th of March.
Summary of payments made:
- February: R795
- March: R50 + R745 = R795
You can see clearly on my statement from the bank that yiu debited money from my account on the 28th of March.
MS
Mandy S's updateReviewer Update
02 Apr 2025, 17:13I cannot pay on the 28th and again on the 1st. And it’s not my fault your app didnt pick up the date change and reverting thereof, that took place early last month.
MS
Mandy S's update02 Apr 2025, 17:13
Reviewer Update
I cannot pay on the 28th and again on the 1st. And it’s not my fault your app didnt pick up the date change and reverting thereof, that took place early last month.
MS
Mandy S's updateReviewer Update
02 Apr 2025, 18:03You just wanted to reply quickly. You didn’t even go through my email and POPs to actually understand what the issue is.
Either you refund my money or reconnect my services! I work from home and this is affecting me. This is ongoing as we speak. You guys promised to assist from the morning. Now I havent worked for hours. Are you gonna pay me for the hours missed???????? It’s been hours since I’m disconnected. Now you guys no longer answer your phones
Either you refund my money or reconnect my services! I work from home and this is affecting me. This is ongoing as we speak. You guys promised to assist from the morning. Now I havent worked for hours. Are you gonna pay me for the hours missed???????? It’s been hours since I’m disconnected. Now you guys no longer answer your phones
MS
Mandy S's update02 Apr 2025, 18:03
Reviewer Update
You just wanted to reply quickly. You didn’t even go through my email and POPs to actually understand what the issue is.
Either you refund my money or reconnect my services! I work from home and this is affecting me. This is ongoing as we speak. You guys promised to assist from the morning. Now I havent worked for hours. Are you gonna pay me for the hours missed???????? It’s been hours since I’m disconnected. Now you guys no longer answer your phones
Either you refund my money or reconnect my services! I work from home and this is affecting me. This is ongoing as we speak. You guys promised to assist from the morning. Now I havent worked for hours. Are you gonna pay me for the hours missed???????? It’s been hours since I’m disconnected. Now you guys no longer answer your phones