Share Your Experience

JB

1 reviews | Active since Sept 2022

30 Apr 2025, 09:20

Number porting nightmare.

I requested my number be ported from Rain to Vodacom on the 25th of April. Keep in mind, I ported my number from Vodacom to Rain originally, so this was my number from the get-go. I received an SMS from Rain stating that it was approved and that it would take 24 hours to be finalized. Five days (120 hours) later, and it is still not ported. I sent emails for assistance, and nothing. This place's service is non-existent. I can't understand why we have to accept pathetic service.

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Replies (10)

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Replies (10)

Rain's replyOfficial

30 Apr 2025, 09:43

Hi Frans F,

Thank you for bringing your porting complaint to our attention, we're sorry to hear this has been your experience.

We are looking into the issue, and we'll assist soon.

Regards,
rain.

Rain's reply30 Apr 2025, 09:43

Official

Hi Frans F,

Thank you for bringing your porting complaint to our attention, we're sorry to hear this has been your experience.

We are looking into the issue, and we'll assist soon.

Regards,
rain.

JB

Jana B's updateReviewer Update

30 Apr 2025, 09:57

So now I must wait another 24 hours.

JB

Jana B's update30 Apr 2025, 09:57

Reviewer Update

So now I must wait another 24 hours.

JB

Jana B's updateReviewer Update

30 Apr 2025, 10:07

I followed the steps, and it said it would take another 24 hours. Does it show on your system that it was logged?

JB

Jana B's update30 Apr 2025, 10:07

Reviewer Update

I followed the steps, and it said it would take another 24 hours. Does it show on your system that it was logged?

JB

Jana B's updateReviewer Update

30 Apr 2025, 11:48

Please do

JB

Jana B's update30 Apr 2025, 11:48

Reviewer Update

Please do

JB

Jana B's updateReviewer Update

01 May 2025, 15:11

Yet again another 24 hours have come and gone and still not ported. Is it a lack of technical knowledge that Rain can't get it right or just pure spitefulness to the customer. You can ask for a technical call back, but that does not even happen. Utterly disgusting service.

JB

Jana B's update01 May 2025, 15:11

Reviewer Update

Yet again another 24 hours have come and gone and still not ported. Is it a lack of technical knowledge that Rain can't get it right or just pure spitefulness to the customer. You can ask for a technical call back, but that does not even happen. Utterly disgusting service.

JB

Jana B's updateReviewer Update

01 May 2025, 18:57

My account is up to date, what will your next excuse be?

JB

Jana B's update01 May 2025, 18:57

Reviewer Update

My account is up to date, what will your next excuse be?

JB

Jana B's updateReviewer Update

01 May 2025, 22:07

As previously stated, my account is up to date. Sort out my port out, unless you are to incompetant.

image.png 31.72 KB

JB

Jana B's update01 May 2025, 22:07

Reviewer Update

As previously stated, my account is up to date. Sort out my port out, unless you are to incompetant.

image.png 31.72 KB

JB

Jana B's updateReviewer Update

01 May 2025, 22:10

Rain is first in line to take your money, but when it comes to give service they are unwilling to assist.

JB

Jana B's update01 May 2025, 22:10

Reviewer Update

Rain is first in line to take your money, but when it comes to give service they are unwilling to assist.

JB

Jana B's updateReviewer Update

02 May 2025, 07:44

Hi,

I sent a message again this morning to portout but not receiving a message back

JB

Jana B's update02 May 2025, 07:44

Reviewer Update

Hi,

I sent a message again this morning to portout but not receiving a message back

JB

Jana B's updateReviewer Update

05 May 2025, 07:58

My vodacom number is active with my number, just need to know when my rain number will be changed.

JB

Jana B's update05 May 2025, 07:58

Reviewer Update

My vodacom number is active with my number, just need to know when my rain number will be changed.