FM
Fortune M
1 reviews | Active since Jun 2020
28 Nov 2021, 19:11
Nothing premium about rain’s 5G premium package.
The whole point of getting a premium package is so that you don’t have to get sub-standard service.
I have been calling rain patiently and understood that the actual rain had affected their towers, but when I called again I was told that the towers were back online and a technician will call me and nothing yet.
But the bill will be due for no services rendered. Truly pathetic at managing expectations and handling clients. Working from home and as the week starts I got to spend more money on internet. They are COMPLETELY UNRELIABLE.
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Replies (1)FM
Fortune M's updateReviewer Update
30 Nov 2021, 13:19Hi it’s now resolved but I was experiencing lower speeds as it was only connecting on 2.4G from yesterday(29/11/2021) when it started working. I have received a callback which is very much appreciated today (30/11/2021) and the agent assisted me with getting 5G connection again which is faster.
FM
Fortune M's update30 Nov 2021, 13:19
Reviewer Update
Hi it’s now resolved but I was experiencing lower speeds as it was only connecting on 2.4G from yesterday(29/11/2021) when it started working. I have received a callback which is very much appreciated today (30/11/2021) and the agent assisted me with getting 5G connection again which is faster.
