1 reviews | Active since Aug 2013
Not willing to assist, and customer care is really of no use.
Since signing up with Rain, I have sent a ton of requests on the portal, asking to change the debit date from the 25th to the 1st. I have not as yet had one single reply. I spoke to the customer care who has given empty promises. I just spoke to a consultant, and he told me that I must cancel the service as a date change is impossible. At least he was honest. So now to look for a new service provider, as I have wasted so much time trying to change the date, that I now finally know it will not be possible. Would not have imagined it being such a difficult task. My previous ptovider wants to deduct long after I have left and this current provider insists I should cancel, as they would rather lose clients than change the debit date!! Hopefully I get a decent internet provider next...
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain.
Why did the lady who called me and promised to get back to me before 17h00 this evening, not get back to me?
I appreciate the payment issue finally being resolved after trying for mote than a month, it is so unfortunate that to get a response from Rain, I had to complain here online, if not I would still be wasting my time on the app, and phone calls.
Unfortunately I left my diary where I have the lady's name that called me after my review here. Really if you confirm with someone that you will get back to them, it is extremely poor service to not keep to something that simple.
The customer service is absolutely shocking.
Thank goodness HelloPeter exists, this review is the only reason why my request was finally actioned.
Please do training with the customer care staff.
Why did the lady who called me and promised to get back to me before 17h00 this evening, not get back to me?
I appreciate the payment issue finally being resolved after trying for mote than a month, it is so unfortunate that to get a response from Rain, I had to complain here online, if not I would still be wasting my time on the app, and phone calls.
Unfortunately I left my diary where I have the lady's name that called me after my review here. Really if you confirm with someone that you will get back to them, it is extremely poor service to not keep to something that simple.
The customer service is absolutely shocking.
Thank goodness HelloPeter exists, this review is the only reason why my request was finally actioned.
Please do training with the customer care staff.