Not user friendly

I have been trying for 6 weeks to activate my sim but to no avail.

As I have recently moved and have no bills/statements or accounts to my new address the rain app did not want to accept my bank statement with my old address I then attached my lease agreement which was failed/rejected numerous times. I then contacted rain customer support to ask them if I could submit an affidavit from police to confirm address. The advisor just kept on telling me what the requirements are not making any provision for should a potential client not have the necessary documentation or what it could be substituted with.

I have therefore just given up on trying to activate my sim and rain has lost a potential client due to lacking of client services.