Not user friendly, bad service!

I have only had this service for a short time. In order to do the online purchase, you need to sign up on their website and load your payment details.

When you try to edit the payment details on the website, if they have changed, it doesn't work. I was sent an sms advising that the payment hadn't gone through. Before I could call them. The service was suspended.

I then tried to call them on the number provided and the voice prompt doesn't allow you to speak to a consultant. it picks up your number and says that your service has been suspended. It then disconnects the call so there's no way that you can get help. In my case, I needed to find out why it was suspended as payment was made.

I called from a different number and after 20 mins of waiting, spoke to a consultant advising that I had made payment and sent proof of payment so that my service would be unsuspended.

She told me to hold on while she spoke to her team leader. I was on hold for 21 mins and eventually hung up as she had disappeared. Nobody has called me back and my service has not been restored even though the money is in their account.

This is not a very user friendly service, If there are issues that cannot be resolved online. I'm not able to speak to a consultant now as nobody has answered since calling from a new number.

This is not a fibre line, so if you foresee yourself having technical issues where you will need to speak to a consultant to help, then do not use rain.