NOT THE FIRST AND PROBABLY WONT BE THE LAST VICTIM

EXTREMELY UNPROFESSIONAL!!! I never post this type of things but rain South Africa has forced my hand.I had a month to month account with them probably over 5 years ago.I told them i no longer wish to use their service and then i returned their router.That was the last time i spoke to them or had any interaction with them whatsoever.I have been using the same phone number and the same email address for years(which i was told recently by their agent that they still have it on their system)No calls from them for over 5 years,no emails from them for over 5 years.On the 1st of September 2025 i had money debited out of my bank account without any consent.I contacted my bank and they said they will investigate.The very next day RAIN sends me a WhatsApp saying its them who took money from my account and that they used a wrong reference(Thats odd because i haven't had any communication with them for more than 5 years).So i decided to call RAIN directly on their customer care number.The agent acknowledged that it is indeed rain who did the debit and that they will "escalate" the matter and that their billing department will call me the same day or the next day for the latest.I wait and NO call from RAIN.Few days later i call again and they tell me the same story.Few days later and i call again(very frustrated at this point),i make it clear to the agent im talking to that its very unprofessional from them to just take money out of my account without my consent and without them even calling or emailing me to say i owe them money after 5 years(which i dont).A few minutes after the call with RAIN,i receive an email saying i have an upcoming debit and a balance owed to them aswell.I found that very convenient for them,seeing they couldn't send me a single email in over 5 years to say i owe them but suddenly now they can after i mention that they never even contacted me or emailed me.I keep calling and corresponding with them via whatsapp and each and every time they just say that the matter will be "escalated"...Two weeks later and my money has not been returned to my account and not a single call from their billing department as they promised.This is the most unprofessional practice i have ever seen from a service provider!!!!