Not satisfied at all

Average customer service. I wish they can tell all their customers briefly on what they are selling. I ordered rain on the 1st of February and it was delivered on the 12th and requested a debit on the 15th of every month (which was advised to me that I was to begin in March). 3 days later I was sent a bill of R485 and my network was stopped and couldn't use it. I'm now forced to wait until the 15th to see that my bill will not be doubled as it will be the second month . I'm not happy at all