Not Receiving what I paid for

It's been 5 days without network connection I've been logging calls and now emailing no response whatsoever, it's as if they don't care. My payment are always up to date and the network has been gone so far but now I don't know and there's no updates I can't work from home, I can't stream. I'm so annoyed I normally get updates but this time no it's been 5 days I think I'll change network providers asap.