Not my problem

The Internet is great the new 101 router is the best. But customer service is the worst. My wife's purse got ****** with all our stuff including I'ds and so forth. I log requests on the app to no avail getting emails with reference numbers, for them to call me to do a Sim swap. I had to go and call them just to be met by the rudest agent. After she assisted me things where fine, when I told her do I need to show a ID because I only have a copy for now. She said yes and that a copy won't work I then asked her but what I should do now she told me straight it's not her problem and I should do what I feel like doing how the hell is that customer service??? I told her straight to go f#* off for that remarks. Because its not her problem the stuff is ******. Karma is a bad thing and then when you sit in the same boat. But customer service is very bad needs work.