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sM
sihle M

1 reviews | Active since May 2017

23 Feb 2026, 02:42

Not let it Rains, but let it *****.

I'm extremely appauld by this company. I stopped working in August last year and immediately notified them that I want to cancel my subscription to which I emailed back and fourth with an agent, besides them canceling. I kept getting notifications to make payment and to my suprise they have been billing me since. Mind you the wifi is off and I no longer use it. I'm extremely dissapointed by this and want answers from them

0
Replies (9)
Rain
Rain's reply23 Feb 2026, 08:10
Official
Hi sihle

Thank you for bringing this to our attention. 

 We're looking into the cancellation query; we will be in touch to further assist.

Regards,
rain.

sM
sihle M's update24 Feb 2026, 04:15
Reviewer Update
Despite this review, unfortunately there hasn't been a response from rain. I got one misley missed call, but they again attempted to debit the money from my acc, further increasing my charges. I do not have R3700 that you guys purposely incurred on my account. I'm extremely dissapointed with you guys
sM
sihle M's update24 Feb 2026, 10:48
Reviewer Update
Email sent and I will await your immediate action and response
sM
sihle M's update24 Feb 2026, 18:10
Reviewer Update
Please don't **** me off cause the screenshots clearly stipulate that I want to cancel my subscription. I'm not stupid in saying I want a cancelation and lie about it. I will not PAY you r3700 you guys are crazy and I will not let this go
sM
sihle M's update25 Feb 2026, 01:54
Reviewer Update
Also I want to highlight that the emails I sent to Xolelwa clearly stipulate that I want to cancel my subscription to rain. The prior emails were about debit order dates that has no baring to my complaint. I even gave an alternative number to be contacted since she passed on my request to the cancelation team. If this matter is not resolved by end of week. I will create more HP accounts and outline your fradulent dealings to people. I requested a cancelation it's clearly highlighted in the emails what the **** else do you want from me.
sM
sihle M's update25 Feb 2026, 02:01
Reviewer Update
Also don't call me for **** today when I've clearly provided the evidence of a cancelation request that you choose to overlook. Yes I made the request late, but it doesn't take away from the fact your customer service is **********..and the countless times I've requested a callback and got nothing. In the email xolelwa even clearly says the cancelation team has been trying to reach me..so why would they call me if I didn't ask her to process it. Was it a call made out of boredom on their behalf. Am I mad to say I requested a cancelation and not provide proof. Don't annoy me please lady. I am already mad with your ridiculous charges waging over me. I will create several HP acc if necessary. I have the time and means too
sM
sihle M's update25 Feb 2026, 10:49
Reviewer Update
Noted. I will pay the outstanding R625 on March 15th. Please note I am currently unemployed hence I requested the cancellation
sM
sihle M's update25 Feb 2026, 15:13
Reviewer Update
Please call me tomorrow around 9am
sM
sihle M's update26 Feb 2026, 15:38
Reviewer Update
Payment done