FZ
Francois Z
1 reviews | Active since Oct 2017
10 Dec 2025, 21:40
Not Internet every night without fail Rain drops the lines, every single night
Every night without fail this provider drops the line and we sit for hours with intermittent internet. I contacted the Store Manager Liz in Port Elizabeth, located at Circular Business Park, 19 Circular Dr, Overbaakens, Gqeberha via email as they said i should do if i have problems, when i was actually there at the time to complain (with pictures of the rooter with no signal and zero download speed,, who just went on to log a ticket for this problem 6 days ago, and no response, and still internet is going off every day, all day.
The online service just uses an AI that knows nothing and keeps asking the same questions over and over as if a person is an idiot on using the internet. No ticket logged has been reported on or ever closed, or has the service ever been fixed. Every night the same guaranteed story over and over.
This is so bad for any online business like mine as you can never have a stable line to conduct a meeting or complete online documents.
I noticed the complaints on Rain Facebook is exactly like mine (HUNDREDS OF PEOPLE WITH THE SAME PROBLEM), and they don't even respond to any of the customers. The responses here also looks repetitive, so don't have any faith in this. I will rather cancel this as it has cost me to much business and money. Worst service provider i have ever come across.
Helpful (0)
Replies (5)0
Replies (5)
Rain's replyOfficial
11 Dec 2025, 13:25Hi Francois
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain
Rain's reply11 Dec 2025, 13:25
Official
Hi Francois
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain
FZ
Francois Z's updateReviewer Update
14 Dec 2025, 21:15So now another ticket has been raised because even after a week of message still the problem persits. Sunday night. I have guests and the wifi is now completly off line. The AI doesn't know what its talking about and their is no human that you can talk to. Absolutely no support on a weekend and after hours. How pathetic can a company be that cannot provide support in the day and age. Now we sit red faced with guests who cannot connect to the internet because there is non. And a week later now technician or employee knows what is going on in this company. There is no refund offered for service not rendered because you cannot speak to anyone on a phone.
FZ
Francois Z's update14 Dec 2025, 21:15
Reviewer Update
So now another ticket has been raised because even after a week of message still the problem persits. Sunday night. I have guests and the wifi is now completly off line. The AI doesn't know what its talking about and their is no human that you can talk to. Absolutely no support on a weekend and after hours. How pathetic can a company be that cannot provide support in the day and age. Now we sit red faced with guests who cannot connect to the internet because there is non. And a week later now technician or employee knows what is going on in this company. There is no refund offered for service not rendered because you cannot speak to anyone on a phone.
FZ
Francois Z's updateReviewer Update
17 Dec 2025, 20:16Can we believe this support from Rain. How do you get to the CEO of this company, because i am going to make it a point to find this person. Clearly he doesn't know what is going on in his company. 10 December i logged this complaint on HelloPeter, this is 7 days plus the previous days logging fault reports and is about 15 days now. No one has come back to me to solve this problem. The latest is tonight when i finally got a number to call support. (***) the lady said after multiple speedtest and even changing the tower that their towers are experiencing low power across the country.
Well this in total has been going on for over a year that i have this router. So i ask when is the towers being fixed, as this still occurs every single night. The previous message i wrote here was not even responded to. So i am now searching for the head office and laying complaints. Having faulty towers continuously is just poor product or incompetence,
Well this in total has been going on for over a year that i have this router. So i ask when is the towers being fixed, as this still occurs every single night. The previous message i wrote here was not even responded to. So i am now searching for the head office and laying complaints. Having faulty towers continuously is just poor product or incompetence,
FZ
Francois Z's update17 Dec 2025, 20:16
Reviewer Update
Can we believe this support from Rain. How do you get to the CEO of this company, because i am going to make it a point to find this person. Clearly he doesn't know what is going on in his company. 10 December i logged this complaint on HelloPeter, this is 7 days plus the previous days logging fault reports and is about 15 days now. No one has come back to me to solve this problem. The latest is tonight when i finally got a number to call support. (***) the lady said after multiple speedtest and even changing the tower that their towers are experiencing low power across the country.
Well this in total has been going on for over a year that i have this router. So i ask when is the towers being fixed, as this still occurs every single night. The previous message i wrote here was not even responded to. So i am now searching for the head office and laying complaints. Having faulty towers continuously is just poor product or incompetence,
Well this in total has been going on for over a year that i have this router. So i ask when is the towers being fixed, as this still occurs every single night. The previous message i wrote here was not even responded to. So i am now searching for the head office and laying complaints. Having faulty towers continuously is just poor product or incompetence,
FZ
Francois Z's updateReviewer Update
20 Dec 2025, 09:42Hi.
Please stop asking me to do stuff all the time that means nothing. Giving you 3 speedtests are not going to solve the problem. It looks like you don't believe me. Once you have this information what are you going to do with it that you cant do without it.
If you go a read my actual fault report that was written by one of your support team then you will notice that she did exactly that and so did I, and she made note of it in my profile so yhat we dont have to keep redoing this all the time. The test shiwed the line dropped from 94mbs to 86mbs and the 3rd test was 11mbs. After that it went to 7 and 0 and then up to 23 and so on. Check the technician report. She even reported the fault to the technical dept after already moving my to another tower, which became worse. So no I'm not doing rains work for them anymore. Just fix the damn problem or low power at your towers or what ever it is. Please give me proper feedback on all my open tickets as I did nit receive 1 that has been closed yet because the problem persists.
Please stop asking me to do stuff all the time that means nothing. Giving you 3 speedtests are not going to solve the problem. It looks like you don't believe me. Once you have this information what are you going to do with it that you cant do without it.
If you go a read my actual fault report that was written by one of your support team then you will notice that she did exactly that and so did I, and she made note of it in my profile so yhat we dont have to keep redoing this all the time. The test shiwed the line dropped from 94mbs to 86mbs and the 3rd test was 11mbs. After that it went to 7 and 0 and then up to 23 and so on. Check the technician report. She even reported the fault to the technical dept after already moving my to another tower, which became worse. So no I'm not doing rains work for them anymore. Just fix the damn problem or low power at your towers or what ever it is. Please give me proper feedback on all my open tickets as I did nit receive 1 that has been closed yet because the problem persists.
FZ
Francois Z's update20 Dec 2025, 09:42
Reviewer Update
Hi.
Please stop asking me to do stuff all the time that means nothing. Giving you 3 speedtests are not going to solve the problem. It looks like you don't believe me. Once you have this information what are you going to do with it that you cant do without it.
If you go a read my actual fault report that was written by one of your support team then you will notice that she did exactly that and so did I, and she made note of it in my profile so yhat we dont have to keep redoing this all the time. The test shiwed the line dropped from 94mbs to 86mbs and the 3rd test was 11mbs. After that it went to 7 and 0 and then up to 23 and so on. Check the technician report. She even reported the fault to the technical dept after already moving my to another tower, which became worse. So no I'm not doing rains work for them anymore. Just fix the damn problem or low power at your towers or what ever it is. Please give me proper feedback on all my open tickets as I did nit receive 1 that has been closed yet because the problem persists.
Please stop asking me to do stuff all the time that means nothing. Giving you 3 speedtests are not going to solve the problem. It looks like you don't believe me. Once you have this information what are you going to do with it that you cant do without it.
If you go a read my actual fault report that was written by one of your support team then you will notice that she did exactly that and so did I, and she made note of it in my profile so yhat we dont have to keep redoing this all the time. The test shiwed the line dropped from 94mbs to 86mbs and the 3rd test was 11mbs. After that it went to 7 and 0 and then up to 23 and so on. Check the technician report. She even reported the fault to the technical dept after already moving my to another tower, which became worse. So no I'm not doing rains work for them anymore. Just fix the damn problem or low power at your towers or what ever it is. Please give me proper feedback on all my open tickets as I did nit receive 1 that has been closed yet because the problem persists.
FZ
Francois Z's updateReviewer Update
18 May 2026, 21:00So all the way from Dec 2025. Here we are in May 2026 and we still have continues dropping of the wifi every night like clock work. After send proof and pictures and supplying all information they asked and telling me to reboot and do speed test and still the same **** continues.
I ask again, how do you reach the top management that seems to hide away from customers and the legit issues that are spread across the country. Look at all the complains from Rain customers and you will notice the same issues.
To me, it would appear they are cheap because they cheap. How the heck can any person have an online business with this ******* network that just keeps dropping the service to a dead halt every night.
Anyone thinking of using this, stay away. They can't even resolve their own issues. Blame is pushed to the hundreds of customers complaining about the same issues. The response to this message will be the same as evey other complaints. Copy and paste.
I ask again, how do you reach the top management that seems to hide away from customers and the legit issues that are spread across the country. Look at all the complains from Rain customers and you will notice the same issues.
To me, it would appear they are cheap because they cheap. How the heck can any person have an online business with this ******* network that just keeps dropping the service to a dead halt every night.
Anyone thinking of using this, stay away. They can't even resolve their own issues. Blame is pushed to the hundreds of customers complaining about the same issues. The response to this message will be the same as evey other complaints. Copy and paste.
FZ
Francois Z's update18 May 2026, 21:00
Reviewer Update
So all the way from Dec 2025. Here we are in May 2026 and we still have continues dropping of the wifi every night like clock work. After send proof and pictures and supplying all information they asked and telling me to reboot and do speed test and still the same **** continues.
I ask again, how do you reach the top management that seems to hide away from customers and the legit issues that are spread across the country. Look at all the complains from Rain customers and you will notice the same issues.
To me, it would appear they are cheap because they cheap. How the heck can any person have an online business with this ******* network that just keeps dropping the service to a dead halt every night.
Anyone thinking of using this, stay away. They can't even resolve their own issues. Blame is pushed to the hundreds of customers complaining about the same issues. The response to this message will be the same as evey other complaints. Copy and paste.
I ask again, how do you reach the top management that seems to hide away from customers and the legit issues that are spread across the country. Look at all the complains from Rain customers and you will notice the same issues.
To me, it would appear they are cheap because they cheap. How the heck can any person have an online business with this ******* network that just keeps dropping the service to a dead halt every night.
Anyone thinking of using this, stay away. They can't even resolve their own issues. Blame is pushed to the hundreds of customers complaining about the same issues. The response to this message will be the same as evey other complaints. Copy and paste.