NOT IMPRESSED!!!

Item: Rain
Rating: 3
Author: Karabo T

Rain network

I would like to lay a complaint regarding my account. Rain states you can easily change your payment date on the app, to one that is suitable for you.

My payment date changed so I changed my date from the 25th to the 1st, I was required to make a payment on the 25th of July, I then asked, not 1 but 2 consultants, if I would have to make another payment on the 1st of August, they both said no, it would be due on the 1st of September.

I make the payment on the 27th of July, suprisingly, I notice my network buffering on the 2nd of August, I call in to rain and I'm told to make a payment as it was due on the 1st, all the consultant could say was, "I'm sorry you were misled, but unfortunately you need to make a payment."

I don't appreciate such service as it is an inconvenience to me, my work, my finances, and my family. If this is how you do business, I'm better off without Rain SA as I don't understand why different information is being shared when I specifically asked of I'm going to have make another payment.

I have paid twice in a space of 4 days, and all that was said to me was SORRY. We use these services so we can render services too, but I'm appalled by the lack of empathy and knowledge your consultants have, which resulted in me losing money I don't have!!!

Helpful (0)

Replies (3)

Karabo T's updateReviewer Update

06 Aug 2021, 07:57

The problem is I asked if I would have to make another payment, and I was told No, then all of a sudden, I had to make another payment, which inconvenienced me. Your calls are recorded, right?

Karabo T's update06 Aug 2021, 07:57

Reviewer Update

The problem is I asked if I would have to make another payment, and I was told No, then all of a sudden, I had to make another payment, which inconvenienced me. Your calls are recorded, right?

Karabo T's updateReviewer Update

06 Aug 2021, 08:28

Why was I a month late and no one informed me? Why let me use your services if it's a month to month subscription and there's a month that wasn't paid for? I do not understand.

Karabo T's update06 Aug 2021, 08:28

Reviewer Update

Why was I a month late and no one informed me? Why let me use your services if it's a month to month subscription and there's a month that wasn't paid for? I do not understand.

Karabo T's updateReviewer Update

14 Aug 2021, 01:27

Im yet to get a response. Its been 11 days, and no one has gotten back to me. Rain is a month to month subscription, yet you are charged in arrears?? But should you not pay that month, your services are switched off, how was I not charged for the month I missed when I have been subscribing monthly. I'm being penalized for system inconsistencies???

Karabo T's update14 Aug 2021, 01:27

Reviewer Update