Not impressed

After a good review you have dropped the ball. I've upgraded to 60mbps yet now I'm getting less than 4g intermittent internet. I have 5g but no access. I guess I'm not paying my account this month as you owe me internet time. I have sent DMS to your Twitter I have sent mails. Called your call centre which is not available when the service goes down. Rain support doesn't work on the app either. Please advise when this will be fixed. IS THERE ANOTHER PROVIDER THAT CAN OFFER THE SAME PACKAGE!!!