Not Impressed

1. Their (voice) call center number has badly worded options. For example the caller must choose “network” to reach technical support options. They use their own network for the call center meaning that a network fault makes them impossible to reach. After 3 attempts they promised to email a troubleshooting guide which was not received. 2. Their website is worse. If you log a support request with your contact details then you receive several emails promising support but no action after 14 hours. And the support call defaults to a “billing” matter. Most importantly the “troubleshooting guide” is not available on the website. 3. They do not have a WhatsApp support channel. 4. They do not have a “bot” assistant on their website Do they know that they are a technology company? 5. Their plans are limited and rigid. R 595 for homes and R795 for businesses. They seem to have completely ignored the rental and airBnB markets.