Not human

Wanted to reactivate the service and I'm told that I owe money. Spoke to someone and tried to explain that I've been sick and never used their data. I went for Initiation and money was taken without me using the router. I don't have issues with that. My issue is the fact I then called to cancel and I was still charged. I was sick and no earning full salary. It will take me couple of months to recover. Wish someone was human and understand then write off the amount