Not happy

I'm writing to express my disappointment with the service I've been experiencing. I've been a customer for a while. Recently, I was surprised to find that I was being charged for a month where I didn't receive internet service. When I tried to dispute the charge, I was told I had to pay for 2 months, even if rain isn't working .

I think this is unfair. I wasn't informed about any changes to the terms and conditions, and I wasn't given any warning that I'd be charged for a month I didn't use the service. I feel like I should be paying for what I only use , without being penalized.

I tried calling even went to the center now I'm being told I have to pay for 2 months for what idk. This is a ******* and very unfair

This is a total ******* no one should get rain