C.
Christiaan .

1 reviews | Active since Nov 2020

28 Nov 2020, 10:09

Not Happy...

R-******* A-annoying I-******** N-network Looks like the rain has stopped and internet has dried up .You’ll be left to suffer in the Desert with Full LTE candy bars .Help will be downloaded at 0.21kbps & no customer feedback will be uploaded to 2.0mbps.Hopefully next year when we “ping” the sun away and look at the “speedtest” weather report.The “RAIN” will fall upon us and everywhere at the speed of fiber lighting.But for now,Hold on because that **** has still to be coming!

Only get speeds as advertised after 12/2am if im lucky.Im Not a night owl and my work Is during the day.If I was working that time in the morning,I would have gotten Telkom Data.what’s also weird is that I can YouTube mostly during the day with a few problems but can’t download or anything els.so can’t understand how YouTube works with so slow slow speed.I hope your service will improve soon because it’s really not good and im not happy like the other people facing the same issues .I work for my money.even if it’s that R479.That R479 doesn’t fall out of the sky like rain and expect to get the service advertised and what im paying for.It’s equipment and network stuff and I do understand that things might go down time to time but not like this.Feels like nothing is been fixed.might be your growing pains at this stage but would have been ok with at least some speeds to basically do some work or download and not spend money on adapters and ****.I get 3/4bars on Rain and please don’t tell me to point an usb modem or iPhone to a rain tower when it has full signal.It’s weird and why should I need clime trees and on my roof to get signal or scroll around my house and near windows.Im not a cat.My MTN sim can have 1/2bars of LTE and will still download and do stuff on the internet.

0
Replies (3)
Rain
Rain's reply28 Nov 2020, 11:51
Official
Hi Christiaan 

I trust you are well

Please accept my humble apologies for the service that you have received thus far.

Please may I have your email address that was used to create your rain account so that we can assist you?

Stay safe.

Regards
Mosa
C.
Christiaan .'s update29 Nov 2020, 17:35
Reviewer Update
I have Canceled.The past week struggling to get any internet usage.So Since It was a trail period.Please Refund my R479 because your internet was unusable.still can’t believe you send me an email saying you will send me an invoice the 1st December.For what exactly? Struggling my ass of to make use of the non existing internet and to top it all off.had to buy a ****le extra and huawei router to see if it will help with the internet issue.but not even that helped with 3/4 bars.So please don’t attempt to deduct money from my account the 1st December!
C.
Christiaan .'s update30 Nov 2020, 19:00
Reviewer Update
Seems like automatic reply thing.Yeoline also didn’t reply when I did send my email or cell number, and guess it will be the same for mosa because it’s Mos-a-*** network