PC
Pw C
1 reviews | Active since Dec 2019
19 Apr 2021, 14:52
Not getting the service or Internet cap you pay for
Paying for a service, and internet usage which we're not receiving. When doing speed tests the UL and DL conveniently reflects 32MB/s but the sh*t is throttled out of everything. Till thus far I've not found customer support numbers to call, and the tickets logged for your queries are just someone giving a pointless answer not leading anywhere. The most horrific service I've ever encountered. If I could've given a 0 star rating, I would've
Helpful (0)
Replies (3)0
Replies (3)
Rain's replyOfficial
19 Apr 2021, 15:02Good morning, Pw
Kindly accept my apology for the inconvenience caused.
I see that you do not have a ticket linked to the details provided in the review If you do have an open ticket please provide it to me.
If you do not have an open ticket please visit www.rain.co.za
1. Click on my "rain"
2. Click on "manage my account"
3. Scroll down till you see "contact support" then open a ticket and provide me with the ticket number (please type it in words) so that I can assist you.
Thank you
Kind Regards
rain
Kindly accept my apology for the inconvenience caused.
I see that you do not have a ticket linked to the details provided in the review If you do have an open ticket please provide it to me.
If you do not have an open ticket please visit www.rain.co.za
1. Click on my "rain"
2. Click on "manage my account"
3. Scroll down till you see "contact support" then open a ticket and provide me with the ticket number (please type it in words) so that I can assist you.
Thank you
Kind Regards
rain
Rain's reply19 Apr 2021, 15:02
Official
Good morning, Pw
Kindly accept my apology for the inconvenience caused.
I see that you do not have a ticket linked to the details provided in the review If you do have an open ticket please provide it to me.
If you do not have an open ticket please visit www.rain.co.za
1. Click on my "rain"
2. Click on "manage my account"
3. Scroll down till you see "contact support" then open a ticket and provide me with the ticket number (please type it in words) so that I can assist you.
Thank you
Kind Regards
rain
Kindly accept my apology for the inconvenience caused.
I see that you do not have a ticket linked to the details provided in the review If you do have an open ticket please provide it to me.
If you do not have an open ticket please visit www.rain.co.za
1. Click on my "rain"
2. Click on "manage my account"
3. Scroll down till you see "contact support" then open a ticket and provide me with the ticket number (please type it in words) so that I can assist you.
Thank you
Kind Regards
rain
PC
Pw C's updateReviewer Update
19 Apr 2021, 15:27Didn't bother logding a ticket due to the quality of response I received last time. If a ticket will add priority to the complaint... sure, I created one now. ***
PC
Pw C's update19 Apr 2021, 15:27
Reviewer Update
Didn't bother logding a ticket due to the quality of response I received last time. If a ticket will add priority to the complaint... sure, I created one now. ***
Rain's replyOfficial
20 Apr 2021, 10:05Hi
We apologize for the delayed response.
We will open a ticket for you for further assistance
Kind regards
rain
We apologize for the delayed response.
We will open a ticket for you for further assistance
Kind regards
rain
Rain's reply20 Apr 2021, 10:05
Official
Hi
We apologize for the delayed response.
We will open a ticket for you for further assistance
Kind regards
rain
We apologize for the delayed response.
We will open a ticket for you for further assistance
Kind regards
rain