Not getting the service I'm paying for

I have not gotten assistance since logging this issue. I depend on this service as i work from home most of the time, it's getting worse by the day the connection is slow, i cant do my work properly. I've now even tried resetting the router but that doesn't help. PLEASE can someone attend to this matter.

Thanks for getting back to me and the assistance you provided. However, i did set my connection to 4g only but the connection is very slow, it's better if it's on 5g. Even though you advised i'm out of the 5g coverage, i've been using this router in the same address for 2 + years and i've been getting the maximum speed which is 60mbps with no issues. I'm not sure what has changed but something has changed, and it looks like it's getting worse by the day. I've tried moving the router around the house, placing it by the window on the side where the tower is but no joy. if there's anything else i can try please let me know, i'd really appreciate it as like i said, i depend on this service to get my work done.

Thank you so much for all the assistance, it did improve after your assistance. However, lately, I'm not sure if the speed has been throttled but I'm getting 5mbps . I've tried all the steps I've been shown but it doesn't seem to help.

Thank you, that seems to have helped. Once again, i do appreciate all your assistance.

Hello, I'm sorry to be a worry again. I seem to be struggling once more with my connection, I've called the support centre and have been told I was connected on 4g and that they have connected me to 5g. All I have to do is disconnect my router for 10 mins and I'll be back on 5g, however, that doesn't seem to have helped. Please can someone assist me with this issue.

Is the tower still not available? I called in today and was told I'm connected to a tower that's 2km's away from me and that the tower has been faulty for a while now. How long am I expected to not have stable connection?

I'm available anytime.