Not ever will I use them again

15 Feb 2023, 14:55 Do not get rain even if it's your only option I don't even know how to start this review, as I'm in such a mood over how rain treated me while I was a customer with them..

I got rain 20 Nov 2021, had them a a little over a year, first 6 months with them were good, but after that the mountain started cracking, firstly we had low to no signal, phoned support everyday to try and get help, when you spoke to them they actually didn't care about what you said, if you gave them a reference number to a current case, they would generate a new one so that my case could get lost in the huge pile I had already, got a tech out to see if my connection could become better, and so it did for another 2 months where we ran perfectly, after that a lightning hit the box and we sat for a week with out internet, phoned everyday over the 7 days, asking them how soon the box would come as both me and my wife were working from home, after 10 days a tech came and installed the new box, but it appeared that it wasn't the box that was faulty but the tower the entire time..

We moved from where we stayed before to a new place and took the router with us as we wanted to use rain here as the tower was in line of sight, so we did from Nov 1st 2022 until Dec 17, 2022, we sat for 7 full days and 7 full night's with no internet at all, phoned the still useless costumer support and ever time I got told a different story, first it was a tower issue, then the box was faulty, then the tower was too far, despite the fact it's no more than 100 Meyers from our new place, then it was ****** batteries despite the tower wasn't working at all, then it became my issue as I haven't placed the box at the right spot, got told if I keep on complaining I would be auto cancelled and removed from their customer list. I decided to cancel rain on the 25 Dec 2022, at the time I signed up it was on a month to month notice, so naturally it should be end of January as stated in the contract I signed, I was cut off on Jan 1st night between 31st and 1st Jan, saying I cancelled, DESPITE ME HAVING WRITTEN PROOF from an agent of theirs that it would only be cancelled at the end of Jan 2023, after 3 phone calls I finally got reactivated..

To this day 2 months later after being with out internet for 7 full days, and the fact I was cut off, I still haven't hear from the billing department regarding my credit I'm owed, plus for the 100s of Rands data I had to use to be able to work..

I CANT, AND I REPEAT, I CANT RECOMMEND THIS COMPANY to anyone, they are useless, *****, full of bs, and if you owe them money they will surely collect it, but if you are owed money then you will never get it..

In return for not giving me my money that I'm owed, I am keeping the box with me so that I can assure them that they aren't getting back what is theirs until I get back what is owed to me, DO NOT SIGN UP WITH THEM, I will never give rain my money again, and hopefully they read this, and will have a supervisor call me back and the billing department, so we can sort out this issue once and for all, guys it's the least you can do....