Not even 1 star worth!!!!

Good evening Just got home from Netball again no connection after holding for a hour + being place on hold. I am available from 7am in the mornings. Also logged a ticket no respose how is this 24/7 service?

So again I have phoned them asked to speak to the advanced team spoke to a Nompumelo (Not sure of the spelling) she is in the "advance" team and said she cant assist as Rain does not work in load shedding? So my question to her was OKAY so what is the problem then the days before when no load shedding was happening , WHY is it so hard to sort out something on there side with the router, I have asked her to escalate me to HER manager where she said no problem and drop the call! WOW excellent service I must say! When they want to make the sale they phone you immediately after submitting a call but what about when you have a problem tickets get lock and still nothing asked them to phone you back nothing!

So again I have phoned AGAIN i was told the technical team will be in touch no ETA nothing Yesterday also the Technical team will be in touch rain is this really how you do customer service I have uploaded images on your Facebook messenger of the time i have spend with rain on the phone nothing gets done!

Phoned again was placed on hold again I drop he call after 50 minutes - How difficult can it be for a technical team to contact one person and sort our this??????