Not customer friendly

I was so tired of been abused by Telkom with the amount of data and when I complain no one had answers. I heard of Rain and I thought of giving them a try.

I went online and I won’t lie the service was grate as an agent called me back to explain everything and I ordered the sim card which take less than five days to arrive. Sadly two days later my SIM card was ****** and when I called rain- I was advised I will get a new one fro free and I was so happy and pleased of the service.

I ordered the new sim card on the 13th of September and I had to call Rain everyday to ask if the out come and how long it will take. All I heard was “ it has been escalated and you will be given feedback” I didn’t understand as Rain is a stand alone network but things are so delayed. I’ve asked several times for a manager but this request was not honored.

On Friday 27th of September the SIM card arrived and when I called the department I was advised it should work within 24 hours. The following day I am at a holiday destination and I want to post pictures and video of my experience but Rain restricted me.

I got on the online chat and a supporter advised me of the network settings which I did but later on after I told her that this card is a sim swap and she told me I was meant to call after I receive the card to get a sim swap.

The sad part the sim swap takes 48 working hours which weekends are out. Like what is frustrating is I called the department for a sim swap which took more than 5 days and when it arrives - it still needs to be sim swapped . I thought this data network will bring nothing but join but instead more stress as everything is not customer friendly.

So now I guess I will need to wait for 48 hours for the sim swap to be done which I am sure it will be done yet again on Friday!