TN
Thandiwe N
1 reviews | Active since Jan 2023
12 Jan 2023, 10:21
Not connection for 3 weeks and not response from Rain
In the past 3 weeks my connection has been on and off. I have logged about 5 tickets with them and no feedback what so ever.
I called them in December to advise that i have moved to a different location and my signal is not not so good. The call center agent told me that I should not experience any issues coz the are 2 towers in my area... He said he was going to switch off the on again connection from his side and everything will be perfect...
A month later im still experiencing the same problem and now its worse. I am working from home and this is really making my life very difficult... Debit orders are honoured monthly but the service we receive is pathetic...
Helpful (0)
Replies (8)0
Replies (8)
Rain's replyOfficial
12 Jan 2023, 10:30Hi Thandiwe.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
Rain's reply12 Jan 2023, 10:30
Official
Hi Thandiwe.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
TN
Thandiwe N's updateReviewer Update
12 Jan 2023, 14:05Can someone please contact me to resolve this issue?
TN
Thandiwe N's update12 Jan 2023, 14:05
Reviewer Update
Can someone please contact me to resolve this issue?
TN
Thandiwe N's updateReviewer Update
12 Jan 2023, 15:49This is not helping me, are you still expecting the full premium at the end of the month after a full month of no internet? This is on both my 4G and 5G...
When will this be resolved?
Can someone call me please?
When will this be resolved?
Can someone call me please?
TN
Thandiwe N's update12 Jan 2023, 15:49
Reviewer Update
This is not helping me, are you still expecting the full premium at the end of the month after a full month of no internet? This is on both my 4G and 5G...
When will this be resolved?
Can someone call me please?
When will this be resolved?
Can someone call me please?
TN
Thandiwe N's updateReviewer Update
12 Jan 2023, 16:11What is ETR?
You gave me instructions to follow but im not winning with them, i need to speak to someone who can assist, please?
You gave me instructions to follow but im not winning with them, i need to speak to someone who can assist, please?
TN
Thandiwe N's update12 Jan 2023, 16:11
Reviewer Update
What is ETR?
You gave me instructions to follow but im not winning with them, i need to speak to someone who can assist, please?
You gave me instructions to follow but im not winning with them, i need to speak to someone who can assist, please?
TN
Thandiwe N's updateReviewer Update
13 Jan 2023, 06:22I get that so what happens to me in the meantime, i need wifi to work. Like i previously stated, I'm working from home and inconvenience is really costing me my job... What do i do while waiting for your technicians to sort this out?
I need to work, what is plan B?
How many days am i going to be credited for?
I need to work, what is plan B?
How many days am i going to be credited for?
TN
Thandiwe N's update13 Jan 2023, 06:22
Reviewer Update
I get that so what happens to me in the meantime, i need wifi to work. Like i previously stated, I'm working from home and inconvenience is really costing me my job... What do i do while waiting for your technicians to sort this out?
I need to work, what is plan B?
How many days am i going to be credited for?
I need to work, what is plan B?
How many days am i going to be credited for?
Rain's replyOfficial
13 Jan 2023, 08:40Please not the tower have been restored, please reboot your device and test
Rain's reply13 Jan 2023, 08:40
Official
Please not the tower have been restored, please reboot your device and test
TN
Thandiwe N's updateReviewer Update
13 Jan 2023, 09:57It is back on thank you. Please confirm if i have full coverage?
Am i still going to experience buffering as this has been an ongoing problem?
Am i still going to experience buffering as this has been an ongoing problem?
TN
Thandiwe N's update13 Jan 2023, 09:57
Reviewer Update
It is back on thank you. Please confirm if i have full coverage?
Am i still going to experience buffering as this has been an ongoing problem?
Am i still going to experience buffering as this has been an ongoing problem?
TN
Thandiwe N's updateReviewer Update
13 Jan 2023, 11:37I have moved to a different location now.. Im no longer close to Motheo.
I tried following the instructions given, i dont have an option that says "manage" the only manage i see is "manage account" which takes me to payment plan...
Can i have someone that can call so we can do this over the phone???
My location is now changed to: 129 Marishane Street, Mamelodi East.
Please check for coverage around this area and which tower am i closest to?
But i also need assistance with the set up instructions given above.
I tried following the instructions given, i dont have an option that says "manage" the only manage i see is "manage account" which takes me to payment plan...
Can i have someone that can call so we can do this over the phone???
My location is now changed to: 129 Marishane Street, Mamelodi East.
Please check for coverage around this area and which tower am i closest to?
But i also need assistance with the set up instructions given above.
TN
Thandiwe N's update13 Jan 2023, 11:37
Reviewer Update
I have moved to a different location now.. Im no longer close to Motheo.
I tried following the instructions given, i dont have an option that says "manage" the only manage i see is "manage account" which takes me to payment plan...
Can i have someone that can call so we can do this over the phone???
My location is now changed to: 129 Marishane Street, Mamelodi East.
Please check for coverage around this area and which tower am i closest to?
But i also need assistance with the set up instructions given above.
I tried following the instructions given, i dont have an option that says "manage" the only manage i see is "manage account" which takes me to payment plan...
Can i have someone that can call so we can do this over the phone???
My location is now changed to: 129 Marishane Street, Mamelodi East.
Please check for coverage around this area and which tower am i closest to?
But i also need assistance with the set up instructions given above.