Not connected

Item: Rain
Rating: 1
Author: Nicklaas M

I paid a portion of my account, as they give you a option. But not connected. I message the, call them twice still not connected. I waited first 30mins to get through and still no one could positively resolved my issue.

I think as soon as you end the call they just carry on with the next customer.

Helpful (0)

Replies (5)

Rain's replyOfficial

05 Feb 2025, 08:10

Hi Nicklaas M,

Thank you for bringing your customer's service complaint to our attention, we're sorry to hear this has been your experience.

We are looking into the issue, and we'll assist soon.

Regards,
rain.

Rain's reply05 Feb 2025, 08:10

Official

Nicklaas M's updateReviewer Update

05 Feb 2025, 08:32

Thank you
It seems like you just move onto the next customer.
Please I need this to do my work.
Do not treat customers like this.
I have the feeling I'd going to be a long wait.

Nicklaas M's update05 Feb 2025, 08:32

Reviewer Update

Thank you
It seems like you just move onto the next customer.
Please I need this to do my work.
Do not treat customers like this.
I have the feeling I'd going to be a long wait.

Nicklaas M's updateReviewer Update

05 Feb 2025, 10:16

Check your emails I send the bank statement

Nicklaas M's update05 Feb 2025, 10:16

Reviewer Update

Check your emails I send the bank statement

Nicklaas M's updateReviewer Update

05 Feb 2025, 10:24

Thank you

Nicklaas M's update05 Feb 2025, 10:24

Reviewer Update

Thank you

Nicklaas M's updateReviewer Update

05 Feb 2025, 11:15

I pay my rain account every month
I only use that portion option for now.
But clearly it is not working.
Hopefully it will be sorted today.

Thank you for at least trying.

Nicklaas M's update05 Feb 2025, 11:15

Reviewer Update

I pay my rain account every month
I only use that portion option for now.
But clearly it is not working.
Hopefully it will be sorted today.

Thank you for at least trying.